Ordering & Payment
By placing an order for one of these items you are declaring that you are 18 years of age or over. These items must be used responsibly and appropriately.
Delivery of age restricted items can only be delivered to the address on the shipping label, but this can include the reception of a commercial building. A signature of the recipient will be required upon delivery. Shelved Wine adopts a ‘Challenge 25′ approach to delivery of age restricted products. Photo identification will be required if a person appears under 25, to prove that they are over 18 years old. An age restricted item can be delivered to another adult over the age of18 at the same address. Delivery to a neighbour or nominated safe place location is not available for these items. If an adult over the age 18is not available at the address, or if an adult has not been able to show valid photo identification under the Challenge 25 approach’, the item will be returned to Shelved Wine for re-delivery.
List of acceptable photo identification:
Each order sent constitutes an offer to purchase the products. Orders are subject to availability and to the Owner’s discretionary acceptance. Users must select the products and complete the check-out, after having attentively verified the information in the order summary. The order is placed by the confirmation of the same, and is subject to payment of the price, taxes and shipping and further payment fees indicatedin the order summary. The Order Processing Receipt does not constitute acceptance of the order. The order shall be confirmed at the time the Order Confirmation is sent by the Owner to the email address provided by the User. The Owner reserves the right to invalidate an order by informing the User within 5 business days of placing the order, using the email address associated with their purchase, about the unavailability of one or more of the purchased products. In this case, the Owner will refund the price and the delivery costs incurred by the User.
Availability of products
Prices, descriptions, or availability of the products displayed are subject to change without notice. The photos posted are for representation purposes only and do not constitute a guarantee of the quality of the products.
The Order is completed in accordance with the details specified on the order summary page and within the Order Confirmation email, subject to availability of the product ordered.
The Owner shall not be liable for damages suffered as a result of delays in delivery which are not dependent on circumstances foreseen by the parties at the time of the order confirmation.
Methods of payment
Shelved Wine uses third-party tools for its payment processing and is not connected with any of the provided payment information – such as the credit card – in any way.
When paying via a Stripe account, during the purchase, Shelved Wine will store an identification code assigned to the customer’s PayPal account, therefore authorizing Shelved Wine to an exclusive use linked to future purchases. This means that the repeated insertion of their Stripe access information will no longer be required. This authorization can be revoked at any time upon written request to the Owner using the contact information in this document.
Right of cancellation
In case of purchase of products or services via Shelved Wine the User has the right to terminate the contract without specifying the reason, within 14 days. The cancellation period expires after 14 days from the day on which the User or a third party – other than the carrier and designated by the User – takes physical possession of the products. To exercise the right of cancellation, the User is obliged to inform the Owner of their decision to cancel by sending an unequivocal statement to the listed contacts.
Effects of cancellation
Users who correctly cancel a contract will be reimbursed by the Owner for all payments made to the Owner, including those covering the cost of delivery (except for the additional costs arising from a possible choice of a certain type of delivery other than the standard delivery offered, which would have incurred lower delivery costs) without undue delay and in any event not later than 14 days from the day on which the Owner is informed of the User’s decision to cancel the contract subject as provided below. Such reimbursements will be made using the same means of payment as used by the User for the initial transaction, unless the User has expressly agreed otherwise; in any event the User shall not incur any additional costs as a result of such reimbursement. The reimbursement may be withheld until the receipt of the goods, or until the User has supplied evidence of having sent back the goods, whichever is the earliest. The User shall send back the goods and return them to the Owner without undue delay and in any event not later than 14 days from the day on which they have communicated the cancellation from the contract. The deadline is met if the User sends back the goods before the period of 14 days has expired. The costs of returning the goods is to be borne by the User. The User is solely liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods. Limitations on the right of cancellation concerning products Damaged goods, or goods used in any way other than what is strictly necessary to establish their nature, characteristics and functioning, will not be replaced or refunded. The User shall place a copy of the delivery receipt in the package when returning the goods. The right of cancellation does not apply to: goods that were made to the consumer’s specifications or clearly personalized or which, by their nature, are liable to deteriorate rapidly, are sealed and do not lend themselves to be returned for hygienic reasons or are related to health protection and were unsealed after delivery.